Frequently Asked Questions
Here you’ll find answers to some of the most common inquiries about our website, services, and the community.
How do I book an appointment?
You can book an appointment on the website, there is a link on the home page. Alternatively, you can call the reception team to make an appointment at a time convenient for you.
How much does an appointment cost?
The cost of appointments are displayed on the website. The fee charged varies with the service and appointment type you have booked. The reception team are happy to clarify these costs for you if needed.
Does my GP know about my appointment?
This depends on you. For medical safety and good health care we recommend that after all consultations a copy of the notes or letter of outcome are sent to the GP for your benefit. If you do not want this to occur then you can advise in the appointment and this will be kept in Tamar Health only.
How can I get an X-Ray or scan if needed?
If there would be benefit for scan or X-Ray to be taken then we can refer you to have this done. The clinic will likely charge Tamar Health and we will in turn pass that cost on to you. The scan will not happen until payment is cleared with the hospital or clinic.
Can I contribute my own questions or suggestions to this page?
Absolutely! We welcome community input. If you have a suggestion or question you think would benefit others, feel free to share it with us via our contact page.
Where is the clinic located?
The clinic is located in the north of Plymouth. We are fortunate to use the Tor Clinic in Estover, there is a map on the ‘contact us’ page. Contact Us
Do I need a doctor’s referral for blood tests?
No, you can book blood tests directly. However, we recommend a consultation first if you’re unsure which tests you need.
Can I choose which tests I want?
Yes, if you know which tests you need, you can request them directly. If you’re unsure, book a consultation and our clinician will advise you.
How will I get my results?
A clinician will call you, this is included free of charge is no action is needed. If you prefer, or need an in person discussion, a follow-up appointment will be needed.
What if my results are abnormal?
Our clinician will explain what this means and advise on next steps, which might include further testing, treatment, or referral to a specialist.
Can I get copies of my results?
Yes, we can provide copies by email as part of the consultation process.
Will you share results with my NHS GP?
Normally this is a standard procedure to ensure your safety. If you do not want this then please let the clinician know. =
What if you don’t have same-day appointments?
We’ll offer you the earliest available slot, usually within 48 hours, often sooner. If your situation is urgent and we can’t see you quickly enough, we’ll advise you on the best course of action (NHS 111, walk-in centre, etc.).
What should I bring?
Bring photo ID, your current medications list, and any relevant medical letters or test results. Payment is also required at time of appointment.
Do I have to accept a referral if you recommend one?
No, it’s always your choice. We’ll explain why we think you need it, but the final decision is yours.
Can I choose which specialist or hospital I’m referred to?
For private referrals, yes absolutely. For NHS referrals, this is down to the Devon Referral and Support Services. This team arrange all referrals from your GP.
Will my insurance cover the referral?
It depends on your policy. Check with your insurer. We provide detailed letters that meet insurance requirements.
Can you refer me directly to NHS specialists?
We can’t refer directly into NHS pathways. However, we provide comprehensive information that your NHS GP can use to refer you through the NHS system, if they agree.
Do you refer children?
We don’t see patients under 18, so we wouldn’t be making referrals for children. Any child health concerns should go through your NHS GP or call 111.