You can book online at any time using the Book Now button on the website. If you would prefer to speak to someone first, call us on 01752 938102 and the reception team will find a time that suits you.

No. You can book any of our services directly, online or by phone. No GP referral is needed for appointments, blood tests, or ear wax microsuction.

We aim to offer appointments within the same week, often within a day or two. Urgent appointments are prioritised. If we cannot see you quickly enough for your situation, we will advise on the most appropriate next step, including NHS 111 or a local walk-in service.

No. All appointments at Tamar Health are face-to-face. We believe that in-person assessment makes a genuine difference to clinical outcomes and allows us to examine, test, and treat properly. We do not offer telephone or video consultations.

Yes. As a private clinic we are not bound by NHS geographic boundaries. We regularly see patients from Saltash, Torpoint, Tavistock, Ivybridge, Plympton, Looe, Liskeard, Callington, Kingsbridge, and across Devon and Cornwall. If you can travel to us, we are happy to see you.

We are based at Tor Clinical Rooms, Estover, Plymouth, PL6 7TL. There is parking on site. You can find a map and full directions on our Contact Us page.

Urgent appointments are for new or worsening symptoms that need prompt assessment — infections, injuries, chest pain, rashes, or anything that cannot reasonably wait. These are available from £40.

Routine appointments are for planned, non-urgent care — chronic condition management, health screening, mental health, or follow-up consultations. These are available from £65.

If you are unsure which to book, contact us and we will point you in the right direction.

All three are face-to-face appointments with an Advanced Practitioner and include a written personalised summary. The key differences are in scope and what is measured:

• Routine AP (£65 / 30 min) — for a specific concern, ongoing condition or planned care. Focused clinical assessment and management plan.
• Lifestyle review (£85 / 45 min) — adds clinical measurements (BP, BMI, O2 sats, urine dipstick) and a whole-person conversation covering diet, sleep, stress, activity, alcohol and smoking. Leaves you with a personalised written action plan.
• Health screening (£100 / 60 min) — the most comprehensive appointment. Includes everything in the lifestyle review plus a QRISK cardiovascular risk score, a structured annual baseline report, and a phone follow-up if blood results need discussion.

The £25 blood draw fee is waived when blood tests are taken as part of any of these appointments. See our routine appointments page for a full comparison table.

An Advanced Practitioner (AP) is a highly experienced clinician — typically a nurse, paramedic, or allied health professional — who has completed advanced clinical training to Masters level and is qualified to independently assess, diagnose, prescribe, and manage a wide range of acute and long-term conditions.

Our Advanced Practitioner, Tim Needham, has over 25 years of NHS experience across emergency, urgent, and primary care. For the vast majority of urgent and routine presentations, an AP appointment is entirely appropriate.

Current fees are listed on our Service Fees page. Urgent appointments start from £40, routine appointments from £65, lifestyle reviews from £85, and health screening from £100. All prices are all-inclusive — there are no hidden charges or administration fees on top.

If you have any questions about costs before booking, call us on 01752 938102 and we will clarify.

• Photo ID — we need to verify your identity before we can consult
• A list of all medications you are currently taking, prescribed and over-the-counter
• Any previous blood test results or relevant investigation reports
• Relevant medical letters or correspondence
• A written list of your questions — minds can go blank in appointments

Payment is required at the time of your appointment.

Following any appointment, we routinely send a clinical summary letter to your registered NHS GP. This keeps your NHS record up to date and ensures continuity of care across services.

If you would prefer us not to write to your GP, simply let us know at the time of booking and we will respect that. We do not send letters following ear wax microsuction appointments as standard.

Before you leave, your clinician will run through everything that was discussed, what to expect over the coming days, and when to seek further attention. Every appointment includes a written personalised summary — you leave with something to refer back to, not just a verbal rundown.

If a follow-up appointment, further tests, or a referral is needed, we will arrange this with you. If you have any questions after your visit, contact the clinic and we will do our best to help. There is no charge for a brief follow-up call to discuss your aftercare.

If your clinician feels an X-ray or scan would be of benefit, we can refer you to an appropriate facility. Costs for imaging are charged directly by the hospital or clinic and will need to be settled before the scan takes place. We will explain what is needed and why, and help you arrange it.

Yes — our cancellation policy is tiered based on the notice given. Payment is taken in full at the time of booking.

• Did not attend (no contact before appointment time) — full fee retained, no refund issued.
• Cancelled under 24 hours — full fee retained, no refund issued.
• Cancelled between 24 hours and 7 days — 50% of the total fee is retained. The remaining 50% is refunded to your original payment method within 5–10 working days.
• Cancelled more than 7 days before your appointment — a full refund is issued within 5–10 working days.

To cancel or rearrange, contact us as early as possible on 01752 938102 or at hello@tamarhealth.com. We understand that genuine emergencies happen and will always consider exceptional circumstances on an individual basis.

If you do not attend your appointment and have not contacted us beforehand, this is recorded as a Did Not Attend (DNA). The full appointment fee is retained and no refund is issued. The appointment slot cannot be offered to another patient at short notice, which is why this policy is in place.

If you were unable to contact us due to a genuine emergency, please get in touch and we will review the situation on an individual basis.

Please contact us as early as possible so we can offer your slot to another patient:

• 📞 01752 938102
• ✉️ hello@tamarhealth.com

Full details of our cancellation and refund terms are set out on our booking page.

No. You can book a blood test appointment directly, online or by phone. No GP referral or clinical consultation is required.

If you are unsure which tests you need, we recommend booking a brief consultation first so a clinician can advise on the most appropriate panel for your situation.

All blood test pricing is on our Blood Test Price List. For standalone blood test appointments, there is a £25 appointment and draw fee, plus the cost of the specific test or profile you are having.

If blood tests are taken as part of a routine AP appointment, lifestyle review or health screening appointment, the £25 draw fee is waived — you pay only for the individual tests requested. All prices are shown clearly upfront.

Yes. If you know which tests you want, you can request them directly. We offer a wide range of individual tests and specialist health profiles. If you are unsure, book a consultation and a clinician will work with you to identify the most relevant tests for your needs.

A clinician will email your results to you directly, with a plain-language explanation included. Most results are returned the next working day, with specialist panels taking 2 to 3 working days.

If you would prefer to discuss your results in person, a follow-up appointment can be arranged. For health screening appointments, a phone follow-up is included as standard if results need more discussion than email allows.

Your clinician will contact you to explain what the result means and advise on the most appropriate next steps. Depending on the finding, this might include a follow-up appointment, further testing, lifestyle advice, or a referral to a specialist. You will not be left to interpret concerning results alone.

Yes. Results are sent to you by email as standard. If you need a formal copy for another purpose, such as a GP appointment or insurance, just let us know and we will arrange this.

Sharing results with your NHS GP is part of our standard aftercare, and we recommend it for continuity of care. If you would prefer us not to share your results, let your clinician know and we will keep them within Tamar Health only.

No. A referral is always a recommendation, not a requirement. Your clinician will explain clearly why they believe a referral is in your interest, but the decision is always yours.

For private referrals, yes — you can choose your preferred consultant or hospital and we will direct the referral accordingly.

For NHS referrals, routing is managed by the Devon Referral and Support Services team, who arrange referrals from your NHS GP. We can provide comprehensive supporting information to your NHS GP to assist with this process.

As a private provider, we are not able to make direct referrals into most NHS pathways. However, we provide detailed clinical letters that your NHS GP can use to refer you through the NHS system if they agree this is appropriate. We will always make this as straightforward as possible for you.

This depends on your individual policy. We recommend checking with your insurer before proceeding. We provide detailed referral letters that meet standard insurance requirements, which should support any claim you need to make.

No. Tamar Health only sees patients aged 18 and over. We do not make referrals for children. Any concerns about a child’s health should be directed to your NHS GP or, if urgent, call 111.

Yes. Tamar Health is a fully CQC-registered private healthcare provider. CQC (Care Quality Commission) registration means we are independently regulated and inspected against nationally defined standards of safety, effectiveness, and quality of care.

Yes. All clinicians at Tamar Health are UK-registered and hold the qualifications required for their role. Our Advanced Practitioner holds an MSc, BSc Hons, PgCert, DipU&C, MRCOP, and is a qualified Independent Prescriber. Full details are on our Meet the Team page.

We would offer this service free of charge if we could. Delivering safe, high-quality healthcare carries real costs — clinical premises, equipment, professional indemnity, staff training, and governance systems all need to be funded. By operating as a private service, we can offer longer appointments, faster access, and genuine continuity of care, while maintaining high clinical standards.

We are not a replacement for NHS care. We encourage all patients to remain registered with their NHS GP, and we work alongside NHS services at every step.

Get in touch and we will do our best to help. You can use our contact form, call us on 01752 938102, or send a message on WhatsApp. There is no charge for a quick query and we are happy to point you in the right direction.