Feedback
We want to hear from you — whether your experience was positive or whether something did not go as it should. Feedback is how we improve, and every message is taken seriously.
Share your experience
If your appointment went well, we would really appreciate you letting others know. As a small, independent clinic, Google reviews make a genuine difference in helping patients who are trying to decide whether Tamar Health is right for them.
Leave us a Google review
It only takes a minute and helps other patients find safe, professional care when they need it. We will never share your review or personal details without asking you first.
Compliments and general comments
If you would like to pass on a compliment, make a general comment, or share a suggestion about how we could improve, please email us directly. We read every message.
Please include your name and, where relevant, the date of your appointment so we can respond properly.
Complaints and concerns
If something did not meet your expectations or you have a concern about your care, we want to know. We take every complaint seriously, investigate thoroughly, and respond honestly. Raising a concern will never affect the care you receive from us.
Submit your complaint by email
Send the details of your concern to Feedback@TamarHealth.com. Please include your full name, the date of your appointment, and the name of the clinician you saw. The more detail you can provide, the better we can investigate.
We will acknowledge receipt
We will confirm that we have received your complaint and let you know it is being looked into.
Full investigation
We will review all relevant information impartially. If we have made a mistake, we will say so clearly. Investigations can take time — we will keep you informed of progress throughout.
We will respond with an outcome
We aim to conclude all complaint investigations within 28 days. You will receive a written response setting out our findings and any actions we are taking.
Escalation
If you are not satisfied with our response, you can request that your complaint be escalated for further review. Reply to the response email and address your request to Mr Needham at the same address: Feedback@TamarHealth.com.
Your right to complain to a regulator
Using our complaints process does not affect your right to raise concerns with the relevant professional regulator. For Advanced Practitioner (AP) complaints, the appropriate regulatory body is the Health and Care Professions Council (HCPC). You may contact the HCPC independently at any time, whether or not you have first raised your concern with us.
Get in touch
For all feedback, compliments, and complaints: Feedback@TamarHealth.com
Other ways to contact us Leave a review