Who we are
Our website address is: https://tamarhealth.com.
Tamar Health Ltd (“we”, “us”, “our”) is a private healthcare provider registered in England and Wales (Company No. 16056785) and regulated by the Care Quality Commission (CQC). Our registered address is:
Tor Clinical Rooms
3 Darklake View
Estover, Plymouth
PL6 7TL
We are the Data Controller in respect of your personal information. This means we are responsible for deciding how and why your data is processed.
What personal data we collect
When you book an appointment or use our services:
Full name, date of birth, gender
Contact details: address, telephone number, email address
Medical and clinical information (symptoms, history, diagnoses, test results, prescriptions)
NHS number (if provided)
GP details (name and surgery)
Payment information (card type and last 4 digits — full card data is handled by our payment processor and not stored by us)
Insurance information (where applicable)
When you use our website:
IP address and browser type (via cookies and server logs)
Pages visited, time spent, referring URL
Contact form submissions (name, email, message)
How we use your data
We use your personal information to:
Provide clinical consultations, diagnostic services and treatments.
Book and manage your appointments.
Send appointment confirmations and reminders.
Process payments for services.
Communicate clinical outcomes and referral letters to you.
Share relevant clinical information with your GP (unless you opt out).
Meet our legal and regulatory obligations (including CQC requirements).
Improve the quality and safety of our services.
Respond to enquiries submitted via our contact form or by phone.
We do not use your data for marketing without your explicit consent, and we do not sell your data to third parties.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Visitors to the website may not download and extract any location data from images on the website without written consent.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
We may share your information with:
Your GP — we recommend sending a copy of consultation notes to your GP after each appointment. You can opt out of this.
Other healthcare providers — if we refer you to a specialist or hospital for further care.
Laboratories — for processing blood test samples.
Payment processors — to handle card payments securely (they do not receive your clinical data).
IT and software suppliers — who provide our clinical record and booking systems, under appropriate Data Processing Agreements.
Regulatory bodies — such as the CQC, NHS England, or MHRA, where required by law.
Police or courts — if required by a court order or to prevent serious harm.
Safeguarding authorities — where we have a duty of care to protect a patient or third party.
We do not transfer your data outside the UK or EEA without appropriate safeguards in place.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Clinical records are kept for 8 years.
Financial records for 7 years as HMRC require
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
How to complain
If you are unhappy with how we have handled your personal data, please contact us first using the details below. If you remain unsatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Contact Us / Data Protection
Tamar Health Ltd
Tor Clinical Rooms, 3 Darklake View, Estover, Plymouth, PL6 7TL
Email: info@tamarhealth.com
Phone: 01752 938102
This policy was last reviewed in March 2026. We review it annually and whenever there are significant changes to how we process data.