Your data
Privacy Policy
How Tamar Health collects, uses and protects your personal and health information, in line with UK GDPR and the Data Protection Act 2018.
Who we are
Our website address is: https://tamarhealth.com.
Tamar Health Ltd (“we”, “us”, “our”) is a private healthcare provider registered in England and Wales (Company No. 16056785) and regulated by the Care Quality Commission (CQC). Our registered address is:
Tor Clinical Rooms
3 Darklake View
Plymouth PL6 7TL
We are the Data Controller in respect of your personal information. This means we are responsible for deciding how and why your data is processed.
What personal data we collect
When you book an appointment or use our services:
- Full name, date of birth, gender
- Contact details: address, telephone number, email address
- Medical and clinical information (symptoms, history, diagnoses, test results, prescriptions)
- NHS number (if provided)
- GP details (name and surgery)
- Payment information (card type and last 4 digits. Full card data is handled by our payment processor and not stored by us)
When you use our website:
- IP address and browser type (via cookies and server logs)
- Pages visited, time spent, referring URL
- Contact form submissions (name, email, message)
How we use your data
We use your personal information to:
- Provide clinical consultations, diagnostic services and treatments.
- Book and manage your appointments.
- Send appointment confirmations and reminders by text and email.
- Ask for your feedback. After a visit we may send a text or email asking you to leave a Google review. You can ask us not to.
- Reply to enquiries quickly. Our alerting software tells us when a new enquiry arrives.
- Process payments for services.
- Communicate clinical outcomes and referral letters to you.
- Send a summary to your GP if you ask us to.
- Meet our legal and regulatory obligations (including CQC requirements).
- Improve the quality and safety of our services.
- Respond to enquiries submitted via our contact form or by phone.
We do not use your data for marketing without your explicit consent, and we do not sell your data to third parties.
Cookies
Our website uses cookies. You can choose which ones to accept. Full details are in our Cookie Policy.
Media
Visitors to the website may not download and extract any location data from images on the website without written consent.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We may share your information with:
- Your GP: we send a summary of your consultation to your GP if you ask us to. If we find something that matters for your safety, we may contact your GP without asking first.
- Other healthcare providers: if we refer you to a specialist or hospital for further care.
- Laboratories: for processing blood test samples.
- Payment processors: to handle card payments securely (they do not receive your clinical data).
- Text and email services: to send appointment reminders and review requests.
- IT and software suppliers: who provide our clinical record and booking systems, under appropriate Data Processing Agreements.
- Regulatory bodies: such as the CQC, NHS England, or MHRA, where required by law.
- Police or courts: if required by a court order or to prevent serious harm.
- Safeguarding authorities: where we have a duty of care to protect a patient or third party.
We do not transfer your data outside the UK or EEA without appropriate safeguards in place.
How long we retain your data
Clinical records are kept for 8 years.
Financial records for 7 years as HMRC require.
Why we are allowed to use your data
We use your information to give you the care you have asked for. Health information is a special type of data. The law lets us use it to provide healthcare (UK GDPR Article 6(1)(b) and Article 9(2)(h)). We keep some records because the law says we must (Article 6(1)(c)). If we ever rely on your consent, you can take it back at any time.
Your rights
You have the right to:
- See the information we hold about you, and get a copy of it.
- Ask us to correct anything that is wrong.
- Ask us to delete your information. We must keep clinical and financial records for the times shown above, so we cannot delete those early.
- Ask us to limit how we use your information, or object to how we use it.
- Ask us to send your information to you or to another provider.
- Stop us sending you review requests or any other messages that are not about your care.
To use any of these rights, email hello@tamarhealth.com. It is free, and we will reply within one month.
How to complain
If you are unhappy with how we have handled your personal data, please contact us first using the details below. If you remain unsatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
- ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Contact us about data protection
Tamar Health Ltd
Tor Clinical Rooms
3 Darklake View
Plymouth PL6 7TL
Email: hello@tamarhealth.com
Phone: 01752 938102